Privacy Policy

• App name: Fallenly
• Operated by: Fovty Solutions
• Contact email: support@fallenly.com
• Registered address: 101, WA 12, Gulab Bagh Scheme 94, Nipania, Indore, Madhya Pradesh 452010

For any privacy-related questions or requests, you can reach us at the email above, or contact our Grievance Officer (see Section 12).

We collect the following categories of personal information:

Information you provide when creating and using your profile:

• Name and display name
• Email address
• Phone number (used for account verification and login)
• Date of birth (to confirm you are 18 or older)
• Gender and who you are interested in
• Photos and videos you upload to your profile
• Profile details such as your interests, languages, relationship goals, and "about you" description
• Religious preference, where you choose to provide it

Information generated when you use the app:

• In-app messages and chat content exchanged with your matches
• Voice and video content, where the app offers voice messages or calling features
• Coin purchases and transaction records
• Matches, likes, and interaction history

Information collected automatically:

• Precise location (used to show you people near you and to calculate distance)
• Device information such as device model, operating system version, and unique device identifiers
• App usage and performance data, including crash reports and diagnostic logs
• Log data such as IP address and access times

Some of the information you may choose to share — such as your religious preference and information that may reveal your sexual orientation (for example, who you are interested in) — is considered sensitive personal information under applicable law, including India's Digital Personal Data Protection Act, 2023.

We collect this information only when you voluntarily choose to provide it, and we use it solely to operate the matching features of the app (for example, to show you more relevant profiles and to let you filter by preference). Providing this information is optional. You can leave these fields blank, and you can edit or remove them at any time from your profile settings.

We do not sell this information, and we do not share it with advertisers.

We use your information to:

• Create, operate, and manage your account
• Verify your age and identity, and confirm you are eligible to use the app
• Provide the core features of the app — profile creation, matching, and messaging
• Show you relevant profiles based on your preferences and location
• Process in-app purchases of coins and deliver the features you unlock
• Send you notifications about matches, messages, and important account or security updates
• Detect, prevent, and respond to fraud, abuse, spam, and violations of our terms
• Review reported users and content to keep the community safe
• Diagnose technical problems, monitor performance, and improve the app
• Comply with legal obligations

We do not sell your personal information. We share information only in the following limited circumstances:

• With other users: Your profile information (photos, name, interests, and details you choose to display) is visible to other users as part of the app's normal function. Your contact details, such as your email and phone number, are not shown to other users.
• With service providers who help us operate the app, including:

These providers process data on our behalf and are permitted to use it only to provide their services to us.

• For legal reasons: We may disclose information if required by law, court order, or a valid request from a public authority, or where necessary to protect the rights, safety, or property of Fallenly, our users, or the public.
• In a business transfer: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your personal information for as long as your account is active and as long as needed to provide the app to you.

When you delete your account, we delete or anonymise your personal information within a reasonable period, except where we are required to retain certain information to comply with legal, tax, security, or fraud-prevention obligations, or to resolve disputes.

You are in control of your information.

• In-app: You can delete your account at any time from Settings > Account > Delete Account within the app. Deleting your account removes your profile and personal information from the app, subject to the retention exceptions in Section 6.
• By request: You can also request deletion of your account and associated data by emailing us at support@fallenly.com or by visiting https://app.fallenly.com/deleteAccount.php. We will verify your request and process it within a reasonable period.

You can also edit or update most of your profile information directly within the app at any time.

Depending on the laws that apply to you, including India's Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent you previously gave, at any time
• Nominate another person to exercise your rights in the event of your death or incapacity
• Raise a grievance about how your data is handled

To exercise any of these rights, contact us at support@fallenly.com or our Grievance Officer (Section 12).

We take reasonable technical and organisational measures to protect your personal information, including encrypted transmission of data over the internet, access controls, and secure storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

Where advertising is enabled, the app may display ads served by third-party advertising partners such as Google AdMob. These partners may use device identifiers and limited data to show and measure ads. You can manage ad personalisation through your device's advertising settings. We do not share your sensitive personal information (such as religion or sexual orientation) with advertising partners.

Fallenly is strictly for adults aged 18 and over. We do not knowingly allow anyone under 18 to create an account or use the app, and we do not knowingly collect information from anyone under 18.

If we learn that a person under 18 has created an account, we will suspend and delete that account and any associated information. If you believe a minor is using the app, please report it to support@fallenly.com immediately.

We have a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). Any such content or conduct will be removed and reported to the appropriate authorities. Read our full Child Safety Standards.

In accordance with India's Information Technology Act, 2000, the applicable IT Rules, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

The Grievance Officer will acknowledge your complaint and aim to resolve it within the timeframes required by applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you within the app. Your continued use of Fallenly after changes take effect means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us: